Our Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.
Last Updated on May 12th, 2026
Who We Are
Orrock Property is a property services business based in the North East of England, providing property sourcing, development, and management services. Our website is www.orrockproperty.com. For any questions about this policy or how we handle your data, you can contact us at info@orrockproperty.com.
What Information We Collect
We may use the information we collect from you for various purposes, including:
Your name, email address, and phone number when you book a discovery call through Calendly. Information about how you use our website, including pages visited, time spent on pages, and how you arrived at our site. Technical data such as your IP address, browser type, device type, and operating system. Cookie data and tracking information as described in Section 7 below.
We do not collect any payment or financial information through our website.
How We Use Your Information
We use your information for the following purposes:
To respond to your enquiry and arrange a discovery call. To provide you with information about our property services. To improve our website and understand how visitors use it. To run advertising campaigns on platforms such as Meta (Facebook and Instagram) and measure their effectiveness. To comply with legal obligations.
Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
Legitimate interest to respond to enquiries, improve our services, and run our business effectively. Consent where you have opted in to receive marketing communications or where cookies require your consent. Contractual necessity where processing is needed to fulfil a service you have requested. Legal obligation where we are required to retain or share information by law.
Advertising and Meta (Facebook/Instagram)
We use Meta advertising tools to promote our services. This means:
We use the Meta Pixel on our website, which collects data about your browsing activity on our site and sends it to Meta to help us measure ad performance and show relevant ads to people who may be interested in our services. We may use the Meta Conversions API to send event data (such as a discovery call booking) from our server to Meta to improve the accuracy of our ad reporting. Data shared with Meta may include your IP address, browser information, and actions taken on our site such as page views or form submissions. Meta processes this data in accordance with its own privacy policy, which you can read at www.facebook.com/privacy/policy.
You can opt out of personalised advertising from Meta by adjusting your ad preferences in your Facebook or Instagram settings, or by using the cookie controls on our website.
Who We Share Your Information With
We may share your information with:
Calendly our scheduling platform, which processes your name and contact details when you book a discovery call. Meta (Facebook/Instagram) as described in Section 5 above. Google, we may use Google Analytics to understand how our website is used. TrustPilot and Google Reviews, if you leave a review, your information will be processed by those platforms. Any other service providers who assist us in operating our website or delivering our services, who are bound by data processing agreements.
We will never sell your personal data to third parties.
Cookies
Our website uses cookies, small files stored on your device to help us understand how you use our site and to support our advertising.
Essential cookies required for the website to function properly. Analytics cookies help us understand how visitors interact with our site. Advertising cookies used by Meta and potentially other advertising platforms to deliver and measure ads.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
How Long We Keep Your Data
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy. Enquiry data is typically retained for up to 24 months after your last interaction with us. Cookie data retention periods vary by provider Meta cookies are typically retained for up to 180 days.
Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data. Object to or restrict how we process your data. Data portability receive your data in a structured, commonly used format. Withdraw consent at any time where consent is the basis for processing.
To exercise any of these rights, contact us at info@orrockproperty.com. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
Third-Party Links
Our website may contain links to external sites such as Calendly, Facebook, Instagram, TikTok, and TrustPilot. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at info@orrockproperty.com